Stay updated with the latest news, updates, and important information from Mr Snuff.
The boxes are unpacked, the shelves are stocked, and the coffee machine is brewing – we are absolutely thrilled to announce that our warehouse move is officially complete!
It's been quite the journey, but thanks to the hard work of our small, dedicated team, we've successfully transitioned to our new, improved space.
And now we're ready to get back to what we do best: getting your orders out the door with the care and speed you expect!
These changes are a direct result of new US tariffs and import regulations, and we want to be fully transparent about what this means for you.
- Price Adjustments for Tariffs: We have adjusted product prices to account for US tariffs, calculated per product's origin and HS Code.
- US Duties at Checkout: A separate duties line now appears at checkout to prevent surprise customs fees.
- Lower Prices on 299 Products: We have reduced prices on 299 products to help offset impacts.
A final note on shipping
We understand shipping costs remain high. We are waiting for IOM Post to resume standard US services and exploring an alternative US-based shipping agent.
Mail service to Canada via DHL is reinstated. Royal Mail is expected to return soon.
Clearing the backlog
- Tracking updates: You’ll receive tracking if you haven’t already.
- New orders welcome: You can now place new orders to Canada.
- Royal Mail returning soon: We anticipate Royal Mail service resuming shortly.
Thank you for your patience while services were paused.
Important email update for our customers
Some of our emails may land in Spam/Junk following recent changes. Please take these steps:
- Check your Spam/Junk folder: If you’re waiting for a reply, look there first.
- Mark it "Not Spam": Mark emails from support@mrsnuff.com as not spam.
- Add us to Contacts: Add support@mrsnuff.com to your address book.
This helps your provider trust our domain and deliver messages to your inbox.
We are relocating our warehouse. During the move, our excise duty bond is temporarily suspended, which affects stock that requires the bond.
We have a two-week window to clear bonded items. Remaining stock must be incinerated under customs supervision.
What this means for you
These products are priced at cost (plus required duty for UK). Restocking pauses until the new bond is in place.
Suspension of mail services to Canada
Please be advised of an immediate suspension of all shipping services to Canada.
Immediate action required
- Effective Date: September 30th, 2025 (until further notice).
- Do NOT place new orders requiring shipment to Canadian addresses.
- Items received for Canada will be returned to sender.
This is due to national strike action at Canada Post and related network impacts.
Following changes to the US de minimis rule, shipping paused on Aug 22. We resumed on Sep 16 and have since dispatched 2,008 parcels with a single-day high of 339 orders.
- Seven-Day Express is our current option: We reconfigured service to conform to new rules; more affordable rates are in progress.
- Your tariff is pre-paid: We currently absorb tariff costs to avoid surprise fees and speed customs clearance.
A look ahead: We’re working on more affordable options and exploring a dedicated US warehouse.