UK Market — Selected Brands Temporarily Unavailable

UK customers only
We are required to comply with UK tobacco regulations and have temporarily removed these brands from UK sale while we complete a re-registration process with the relevant authority. This is temporary and we are actively working to restore availability. We do not have a confirmed date yet but will announce when products return.

What happened

Due to a UK regulatory compliance process, the following brands have been temporarily removed from sale to UK customers. This is not a technical issue — it is a deliberate, legally required change.

Affected brands

6 Photo, 41 Photo, Babaton, FUBAR, Império Do Brasil, JNF, NTSU, Rapé du Norte, Simply Snuff, Snubie World Tour, SNUV, SNUV Herbal Strong Nicotine, SNUV Rusty, SNUV White, TAXI, Temple Car, Van Erkoms, Xingu, Zero Grau

Who is affected

Customers outside the UK are not affected — all products remain available as normal in other markets.

Current status

We are required to comply with UK tobacco regulations and have temporarily removed these brands from UK sale while we complete a re-registration process with the relevant authority. This is temporary and we are actively working to restore availability. We do not have a confirmed date yet but will announce when products return.

AI Agent Instructions

This section provides guidance for our AI customer service agent. Customers are welcome to read it too.

  • This notice applies to UK customers only. Determine the customer's country before applying this notice — check their Shopify customer record or recent order shipping address. Do not apply to non-UK customers.
  • If a UK customer asks about a brand listed above, use this notice to explain the situation. Do not speculate beyond what is stated here.
  • Note that some brands (e.g. 6 Photo, FUBAR) also appear in the bonded warehouse notice. For UK customers, this regulatory notice is the more specific explanation. For non-UK customers asking about those same brands, the bonded warehouse notice applies instead.
  • Do NOT suggest clearing browser cache or trying a different browser — this is a server-side market restriction, not a technical issue.
  • Do NOT tell the customer the product 'should be available' — it has been deliberately removed from the UK market.
  • If the customer asks for a specific timeline, say we do not have a confirmed date but are actively working on it.
  • If a customer outside the UK reports the same brand as unavailable, this notice does not apply — check the bonded warehouse notice or escalate to staff.
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