All Markets — Bonded Warehouse Products Temporarily Unavailable

All markets
We have passed our customs inspection, security systems are installed, and final paperwork has been submitted. We are awaiting the issuance of our bonded warehouse number — the last step in the process. We expect clearance within 2–4 weeks but cannot confirm an exact date.

What happened

A number of products requiring bonded warehouse storage are temporarily unavailable while we complete the setup of our new bonded facility. This affects all markets globally.

Affected brands

6 Photo, Fubar, Makla, Odens, Siberia, Silverback

Affected products

  • 6 Photo - Chetak Chhap Chew 20g
  • 6 Photo - Gold Rush Filter Tabaq 5g
  • 6 Photo - Green Dragon Filter Tabaq 5g
  • Fubar - Bubble Gum Filter Tabaq 10g
  • Fubar - Medicated Filter Tabaq 10g
  • Fubar - Mint Filter Tabaq 10g
  • Fubar - Spice Bouquet Filter Tabaq 10g
  • Makla - Al Kantara 20g
  • Makla - Ifrikia 20g
  • Makla - Rouge 20g
  • Odens - 59 Extra Stark
  • Odens - Cold Extreme White Dry
  • Odens - Cold Extreme White Dry Tight
  • Odens - Cold Extreme White Tight
  • Odens - Cold Portion
  • Odens - Double M. Extreme White Dry
  • Odens - Double M. Extreme White Dry Tight
  • Odens - Original Portion
  • Odens - Pure Wintergreen Extreme White Dry
  • Odens - Pure Wintergreen Extreme White Dry Tight
  • Siberia - minus 80 Degrees Mini 9g
  • Siberia - minus 80 Degrees White Dry Portion
  • Siberia - minus 80 Degrees White Dry Tight Portion
  • Siberia - minus 80 Degrees White Ice Cold Power Portion
  • Siberia - minus 80 Degrees X-Tremely Black Portion
  • Siberia - minus 80 Degrees White X-Tremely Blue Portion
  • Silverback - Bold 20g
  • Silverback - Classic 25g
  • Silverback - Dark 20g
  • Silverback - Green 25g

Who is affected

All customers globally. These products are held pending the issuance of our bonded warehouse number — the final step in the process.

Current status

We have passed our customs inspection, security systems are installed, and final paperwork has been submitted. We are awaiting the issuance of our bonded warehouse number — the last step in the process. We expect clearance within 2–4 weeks but cannot confirm an exact date.

AI Agent Instructions

This section provides guidance for our AI customer service agent. Customers are welcome to read it too.

  • This notice affects all markets globally. Any customer asking about these products is affected regardless of their location.
  • If a customer asks about a product listed above, explain the bonded warehouse situation using the language from the What Happened and Current Status sections.
  • For UK customers asking about 6 Photo or Fubar brands, the UK regulatory notice is more specific — refer to that notice instead, as it explains the UK-specific reason for unavailability.
  • Use shopify_getProductMarketStatus to verify the product is unpublished. If the product IS published to the customer's market, this notice does not apply — investigate other causes.
  • Do NOT suggest clearing browser cache or trying a different browser — this is a server-side restriction, not a technical issue.
  • Do NOT promise specific restock dates. Use 'we expect clearance within a few weeks' or similar hedged language.
  • If a customer asks to be notified when products return, let them know we will announce restocking via the website and email newsletter.
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